E-commerce Customer Service Representative (Remote - Bali, Indonesia)

Are you a customer service rockstar with a passion for e-commerce? Planas Chuliganas, a dynamic and fast-growing online retail company, is seeking a Customer Service Representative to join our remote team in Bali, Indonesia! This is your chance to be part of a vibrant company that values innovation, customer satisfaction, and personal growth. In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless shopping experience for our valued customers. With a competitive salary and the opportunity to work from anywhere in Bali, this is the perfect role for someone looking to make an impact in the e-commerce industry.

At Planas Chuliganas, we pride ourselves on our commitment to excellence and our dedication to our customers. As a Customer Service Representative, you'll be the first point of contact for our customers, providing them with the support they need to make their shopping experience enjoyable and hassle-free. You'll use tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. This role offers a unique opportunity to grow your career in a supportive and collaborative environment.

If you're ready to take your customer service skills to the next level and be part of a company that truly cares about its employees and customers, we want to hear from you! Join us and help us continue to deliver exceptional service and support to our growing customer base.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, chat, and phone
• Resolve customer issues promptly and professionally
• Provide excellent customer service and support
• Use Zendesk and other customer service tools to manage interactions
• Collaborate with the sales and marketing teams to ensure customer satisfaction
• Monitor and improve customer service metrics
• Stay updated with the latest trends and best practices in e-commerce customer service
• Participate in team meetings and training sessions

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in e-commerce
• Proven ability to handle customer inquiries and resolve issues
• Excellent communication and interpersonal skills
• Proficiency in English, both written and spoken
• Familiarity with customer service tools like Zendesk and Slack
• Strong problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Passionate about providing exceptional customer service

🛠️ Keahlian

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