Operations & Administration Manager

Join The Lighthouse Bali as our Operations & Administration Manager and play a pivotal role in ensuring the seamless operation of our luxury treatment center in Sanur. We are seeking a highly motivated, organized, and self-sufficient professional to oversee our daily operations, manage our team, and ensure that our guests receive the highest level of service. With a focus on efficiency and excellence, you will be responsible for the smooth functioning of our facility, from front desk operations to housekeeping and maintenance.

At The Lighthouse Bali, we are committed to providing a holistic wellness experience to our guests. Our state-of-the-art facility features a variety of treatment rooms, a spa, and a wellness center, all designed to cater to the unique needs of our clients. As our Operations & Administration Manager, you will have the opportunity to work in a dynamic and fast-paced environment, where your leadership and organizational skills will be put to the test.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of The Lighthouse Bali, ensuring that all aspects of the facility are running smoothly.
• Manage the front desk, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping and maintenance teams to ensure that all rooms and common areas are clean and well-maintained.
• Manage the scheduling and coordination of treatments, appointments, and other services.
• Ensure that all staff are properly trained and that they are following company policies and procedures.
• Monitor and maintain inventory levels, ordering supplies as needed.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Prepare and present operational reports to the management team.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in a similar role in the hospitality or wellness industry.
• Strong leadership and organizational skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to work well with both staff and guests.
• Proficiency in using Microsoft Office Suite, including Excel for inventory management and scheduling.
• Knowledge of industry standards and regulations, including health and safety guidelines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.
• Valid driver's license and the ability to drive a company vehicle.

🛠️ Keahlian

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