Customer Service Representative - Retail Account (No Experience Required)

Kickstart your career in customer service with Epsilon Group Services! We’re hiring Customer Service Representatives for a dynamic Retail Account—no prior BPO or call center experience required. This is the perfect opportunity for first-time applicants to build a strong foundation in customer service. Located in the vibrant city of Denpasar, you’ll join a team dedicated to providing exceptional service to our retail clients.

As a Customer Service Representative at Epsilon Group Services, you’ll be the first point of contact for our retail clients, handling inquiries, complaints, and requests with professionalism and efficiency. You’ll use tools like Salesforce and HubSpot to manage customer interactions and ensure a seamless experience. This role is ideal for those looking to start their career in customer service with a company that values growth and development.

Join us and be part of a team that’s committed to excellence. We offer a competitive salary of PHP 17,500 - PHP 18,000 per month, along with opportunities for career advancement and professional training.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of satisfaction.
• Manage customer data using Salesforce and HubSpot to provide personalized and efficient service.
• Resolve customer issues promptly and professionally, adhering to company policies and procedures.
• Collaborate with the team to improve customer service processes and enhance the overall customer experience.
• Provide regular updates on customer interactions and service metrics to the team and management.
• Stay updated with industry trends and best practices in customer service.
• Assist in training new hires and providing on-the-job support to team members.
• Participate in quality assurance activities to ensure consistent service standards.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Excellent communication skills in both written and spoken Indonesian.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Basic computer skills, including proficiency in using Salesforce and HubSpot.
• Willingness to learn and adapt to new systems and processes.
• Friendly and approachable demeanor, with a passion for customer service.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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